Website Hosting, Maintenance, Security & Care Plans

No! Our plans are billed at a monthly or annual rate. If you wish to move your website away from our hosting/maintenance plans, you are free to do so.  Your plan is simply billed out for the month or year that’s paid for 🙂

If we’re building your website, there is no set up fee as long as it’s within a 90 day period!

If, after 90 days, you’d like to join our hosting/maintenance plan at any level, there is a $99 set up fee because we need to update all tools, clean up the database if it hasn’t been cleared, install our tools and backup the site among other tasks.

If we’re onboarding a website we did not design, there is a $250 setup fee  as we need to do a lot of work up front to update the site, learn the tools and get it ready to be properly maintained.

We will offer to maintain the website if you have hosting elsewhere as long as the hosting company or custom server meets our requirements for properly maintaining and optimizing the site. Contact us to request a consultation and pricing for this.

Absolutely! If you decide to come back to us after having initially passed on the plan due to the work that’s involved in order to properly maintain the website, we’ll welcome you to the plan with open arms and make sure your website is protected and cared for. See “Are there any setup fees?” above for additional information about onboarding a site after 90 days.

We’ll always try to get your updates done within 1 hour to save you some extra cost but if you have a decent amount of updates that will require more hours, we’ll give you an estimate of time and do that at our hourly rate which is reduced for you as a special, monthly care client!

In this case, you are welcome to handle it in house by reaching out to us, or if you’d like to join our plan and have us take care of getting the hack cleaned, we have a $499 site cleaning/set up fee.

Depending on the type of hack/breach and how long the site has been compromised, SEO rankings and blacklisting issues may take weeks or even months to resolve and in some cases will require more additional work to recover from.

Important note: We do not fix website hacks unless the site will subsequently be added to our plan.

In the extremely unlikely event that a website is breached or hacked in any way while on our plan, we take full responsibility and will rectify the situation immediately. You will not need to do a thing.

We will take on websites we didn’t build as long as they use the tools we’re familiar and comfortable (or can learn quickly) with. Additionally, the website’s hosting must be one that meets our requirements.

Absolutely! If you choose to have us host and maintain additional sites under your account, you will get a 30% discount (monthly or annual) for every website you add which will be active for as long as we host and maintain the websites.

No. The retainer of hourly updates is covered for that month but does not rollover or add up for later use.

Your monthly time (for Premium or Elite plans) covers any updates, additions or add-ons to your website. For example, changing hours, company information, staff or team members, adding new photos, updating services pages, etc.

While we do our best to get updates done within your allotted time, if more time is required, we can do so with our hourly retainer which for you is discounted!

Note: The allotted monthly time is for work or updates on the existing website and cannot be used for other projects or for revamping/recreating the website. We are happy to recreate your website or work on other web-related projects via our discounted hourly rate or via a discounted and separate fixed project!